PRIVACY POLICY
Effective Date: February 26, 2026

Grand Home Inspection (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, schedule a home inspection, receive SMS messages, or otherwise interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

  1. INFORMATION WE COLLECT

We may collect personal information directly from you, automatically through your use of our website, and from third-party service providers.

A. Information You Provide to Us

We may collect:

• Name
• Email address
• Phone number
• Mailing address
• Property address
• Billing information
• Payment information (processed securely through Stripe)
• Scheduling preferences
• Inspection details
• Communications and messages

You provide this information when you:

• Request a quote
• Schedule an inspection
• Submit a website form
• Call, email, or text us
• Subscribe to marketing communications

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referring website
• Cookie and tracking data

We use cookies and similar technologies to improve user experience and marketing performance.

  1. HOW WE USE YOUR INFORMATION

We use your information to:

• Schedule and perform home inspection services
• Deliver inspection reports via Spectora
• Process payments through Stripe
• Communicate about appointments and services
• Send appointment confirmations and reminders via SMS
• Improve our website and services
• Comply with legal obligations

  1. SMS AND TEXT MESSAGING

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying “STOP” to any marketing message or by contacting us directly.

  1. PAYMENT PROCESSING

We use Stripe to process online payments. We do not store full credit card numbers on our servers. Payment information is processed securely by Stripe in accordance with their privacy and security policies.

  1. SOFTWARE AND SERVICE PROVIDERS

We use trusted third-party service providers to operate our business, including:

• Spectora (inspection reporting software)
• GorillaDesk (CRM and scheduling)
• Google Calendar
• Zapier
• Retell AI (call automation technology)
• Stripe (payment processing)
• Mailchimp (email marketing)
• Google Analytics
• Google Ads
• Meta/Facebook advertising tools

These providers may process information on our behalf to help deliver services, analytics, automation, and marketing.

  1. SHARING OF INFORMATION

We do not sell your personal information to third parties.

We may share information:

• With trusted service providers who help operate our business
• With legal authorities if required by law
• In connection with a business transfer (merger, sale, or restructuring)
• With affiliated businesses under common ownership and control for service coordination or relevant marketing purposes

For example, if you receive a home inspection, we may provide relevant service-related follow-up information regarding pest control services offered by an affiliated company. You may opt out of communications at any time.

  1. DATA RETENTION

We retain personal information and inspection reports as required for business, legal, insurance, and regulatory purposes. Inspection reports are stored securely through Spectora and related service providers.

  1. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have rights including:

• Accessing your personal information
• Correcting inaccurate information
• Requesting deletion of your information
• Opting out of marketing communications

To exercise these rights, contact us using the information below. We will verify your identity before processing applicable requests.

  1. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and tracking technologies for:

• Website functionality
• Analytics
• Advertising performance
• Remarketing

You can adjust your browser settings to disable cookies; however, some website features may not function properly.

  1. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet is 100% secure.

  1. CHILDREN’S PRIVACY

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be posted with a revised Effective Date. Continued use of our services constitutes acceptance of the updated policy.

  1. CONTACT INFORMATION

Grand Home Inspection
86 South Lake Doster Drive
Plainwell, Michigan 49080
Phone: 616-710-1796
Email: [email protected]